Frequently Asked Questions
General FAQ
- Understanding Course Statuses: Available, In Progress, and Completed
- Troubleshooting Video Loading Errors
- Country Codes
- BizLibrary Support for Offboarding
- Clearing Cache
- Understanding BizLibrary's System & Browser Requirements
Technical Troubleshooting for Admin
- Troubleshooting Missing Assignments
- SAML Trace Instructions - Microsoft Edge
- SAML Trace Instructions - Chrome and Firefox
- Username is Unavailable Error
- Whitelisting for BizLibrary Content and Platform Clients
- Troubleshooting My Branded Sites
Technical Troubleshooting for Learners
- Having Questions About Pay, Company Policies, or Work Equipment?
- Reporting Quiz Questions with Incorrect Responses
- Troubleshooting Locked or Unclickable Training Activities in BizLMS
- Continuing Notifications After Completing Training
- Troubleshooting Single Sign-On (SSO) Login Issues
- Maxed Out Quiz Attempts