If you have finished a course or Learning Initiative in BizLMS but are still receiving automated reminder emails or system notifications, your completion may not have been fully registered or the message was triggered before the assignment was completed.

1. Check Your Completion Status in BizLMS

The most common cause is a course remaining marked as "In-Progress" rather than "Complete".

• Navigate to My Learning from the main menu.

• Go to your Transcripts tab.

• Verify that the item appears under your completed records. If it is still listed under active assignments or shows an In-Progress status, the system considers it unfinished.

2. Common Causes & Solutions

Unmet Completion Criteria

• Cause: Some lessons require completing a quiz, reaching the final slide of a SCORM package, or passing an assessment—not just watching the video.

• Solution: Reopen the course and ensure all modules, slides, and quizzes are marked complete. Verify you navigated all the way to the final confirmation or exit screen.

Browser Session & Sync Delay

• Cause: Closing the browser window too quickly after finishing a video or closing the window before the tracking cookie updates can prevent the system from registering your completion time.

• Solution: Allow a few moments after finishing a lesson before closing the window. Clear your browser cache and cookies, then log back into BizLMS to trigger a status update.

Multiple or Recurring Assignments

• Cause: Annual compliance training or recurring learning initiatives can generate new, separate assignments that look identical to previously completed ones.

• Solution: Check the due date on the notification to ensure it isn't a new instance of a recurring requirement.

If your Transcript shows Completed but you continue to receive reminder emails regarding that specific assignment, contact your internal LMS Administrator.