Because BizLibrary is your company’s online training and learning platform provider, our support team manages access to learning content, course completion tracking, and platform technical support.
If you have questions regarding payroll, internal company policies, or day-to-day job tools, those inquiries are managed directly by your employer’s internal teams.
Who Should I Contact?
Refer to the guide below to ensure your question reaches the right team:
| Topic | Example Questions | Who to Contact |
| Payroll & Compensation | Paystubs, direct deposit, early pay, tax forms (W-2) | Your Company HR or Payroll Department |
| Benefits & Time Off | Jury duty, PTO requests, parental leave, health insurance | Your Company HR or People Team |
| Company Policies & Gear | Uniforms, dress code, safety equipment, employee handbooks | Your Direct Manager or HR Representative |
| Store / Internal Systems | SKU errors, register issues, company email logins, internal software | Your Company’s Internal IT / Helpdesk |
| BizLibrary Platform Support | Course video playback errors, missing completion certificates, login/password resets for BizLMS | BizLibrary Support (We're here to help!) |
How to Find Your Internal HR or IT Contact Information
If you are unsure how to reach your internal HR, Payroll, or IT department:
Check Your Employee Portal or Intranet: Look at your company’s internal intranet homepage or HR portal (such as ADP, Workday, Paylocity, or BambooHR).
Review Your Onboarding Documents: Check your welcome email or employee handbook.
Ask Your Direct Supervisor: Your manager or supervisor can direct you to the appropriate internal contact or ticketing system.
Need Help with Your Training Courses?
If you are experiencing issues with a video loading, completing a course, or navigating BizLMS, our Support Team is happy to assist! Please reach out using the support options at the top or bottom of this page.