"I am receiving the error message "The video could not be loaded, either because the server or network failed or because the format is not supported" when I launch a course."

Upon launching a video, if you receive this error it may help to launch the course in a different browser. Please ensure that you are using one of the following recommended browsers, and that it is updated accordingly:

• Google Chrome
• Mozilla Firefox
• Microsoft Edge

Should you continue to receive this error message, it is possible that you are having buffering issues. You may need to adjust your video preferences by selecting your profile in the upper right-hand corner. Under “video preferences,” select a lower setting and try to load the video again.