To resolve issues with accessing or completing training modules, ensure you are following the correct steps to exit the course. For some courses, you need to click 'continue' before clicking 'exit' to mark it as complete. If the course is freezing, try clearing your cache. If issues persist, contact your course author for further assistance.
- Did you leave all pop-up windows open while taking the course?
- All pop-up windows must be left open when completing the course as that is what tracks the progression throughout the course.
- Typically eLearning type content.
- Did you let the video play all of the way to the end?
- With some content, the video must be played all the way through the credits until the end of the video for the content to mark complete.
- Typically this is for content that does not require a quiz in order to complete.
- Is there a "mark complete" button that populates after the video is completed?
- Typically, if there is a mark complete button it will populate below the video after the video credits have ended.
- Is there a quiz associated? If so, have you completed and passed the quiz?
- Helpful Tip: If you failed the quiz too many times and it will not allow you to retake, you will need to reach out to your system administrator to reset the quiz attempts.
- Did you click save & exit for each course or module that you completed if there is a save & exit button?
- Does the course have several courses within it?
- If so, try clicking into the first module and save and exit and then do the same for the last module within the lesson and it should then mark complete.
- This is typically related to eLearning and Video Course types.
- Helpful Tip: If you failed the quiz too many times and it will not allow you to retake, you will need to reach out to your system administrator to reset the quiz attempts.