If a learner's username was misspelled or entered incorrectly during account creation, Administrators can easily update it directly within BizLMS.
Step-by-Step Instructions
Log in to BizLMS with your Administrator credentials.
Navigate to Administration > People > Learners from the main menu.
Use the search bar to locate the learner by entering their current Name or Username.
Click the Actions menu next to their profile row and select Edit Profile.
Locate the Username field, enter the correct username, and click Save.
Important Note for SSO-Enabled Organizations
If your company uses Single Sign-On (SSO) (such as Okta, Azure AD / Entra ID, or Google Workspace) to log into BizLMS:
You must also update the username within your Identity Provider (IdP).
BizLMS relies on matching the user identifier passed during the SSO login sequence. If the username is corrected in BizLMS but remains unchanged in your IdP (or vice versa), the learner will experience authentication errors when attempting to log in.
Need Further Assistance?
If you run into issues saving changes or if the update affects active user records, please contact your System Administrator