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BizLibrary Support

Resetting My Passwords

First, let's determine how you access BizLibrary. Select BizLMS or BizLibrary's CDS below for specific instructions.

LMS Password Resets

If you are a new user with access to your Username:

  1. On the login page, select 'Forgot Password' located in the lower right corner.
  2. Enter your provided username and submit.
  3. You will receive a link to set a new password in your inbox within a few minutes.

If a Username has not been provided or you do not receive a password reset email:

  • Contact Your Internal System Administrator: Reach out to the person or team managing your company’s learning platform. They have the administrative permissions to reset your attempts instantly.

  • Reach Out to Your Direct Supervisor: Speak with your manager. They can either reset the quiz for you directly or coordinate with the system admin to get you back on track.

If you're already signed in to BizLibrary:

  1. From the Home page, select the drop-down that shows your name and image in the top right
  2. Select My Profile, then Reset Password 
  1. Using the required criteria, type in your new password
    1. 8 or more characters
    2. At least one lowercase letter
    3. New password cannot have ever been used previously
    4. At least one uppercase letter
    5. At least one number
    6. New passwords match
  2. Acknowledge BizLibrary's privacy policy
  3. Select Save

 

 

 

CDS Password Resets

Please note that in order to reset your password, you must have authenticated your account upon receiving your CDS login credentials. If you have not previously signed in to CDS, please reach out to your Client Success Manager to have the initial login email resent. 

Within CDS:

  1. From any page, select the drop-down that shows your name and image in the top right
  2. Select My Profile, then Reset Password 
    1. Note: You will receive a One-time code via email to reset your password.
  3. Enter the One-time code
  4. Using the required criteria, type in your new password
    1. 8 or more characters
    2. At least one lowercase letter
    3. New password cannot have ever been used previously
    4. At least one uppercase letter
    5. At least one number
    6. New passwords match
  5. Select Save