Whenever a scheduled message is active, the message is triggered and sent as the scheduled message criteria is met. If an administrator does not want the message to be triggered, it can be deactivated.
Deactivating a scheduled message:
- Select Administration from the main menu
- Select System and then Messages from the admin sidebar menu
- Find the message you wish to deactivate
- Select the edit icon
- Under the "Scheduled Criteria" section, choose Inactive under the Active status
- Navigate through the modal and click Save Message
- After you've deactivated the scheduled message, it will not be triggered and sent until you mark it active again
Helpful tip: To view deactivated messages, change your view on the Scheduled Messages tab to Inactive.