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BizLibrary Support

Managing BizLibrary Content Packs

This article will outline the process of managing and selecting courses for your BizLibrary Pack Library. If you have purchased a pack library, you will have the opportunity to select up to 50 or 200 courses depending on your subscription.

Understanding your ID’s

  1. Preview ID’s: Your preview ID will allow you to view all BizLibrary content that you can select from. This ID will not have administrative access and is a ‘non-billable’ ID.
  2. Administration ID: Your admin. ID will allow you to manage learners within your organization. This ID will have access to the administration settings but will not be able to view content that has not been added to your pack library.

Browsing BLC

As you work to identify content that you’d like to add or remove from your Pack Library, you will have the ability to browse through our BizLibrary Collection. There are not any limitations on how many items you can engage with or preview with this ID. It is also important to note that you do not need to submit all 50 or 200 courses at once.

Helpful tip: We recommend using a private browser or separate browser for your preview ID. This will prevent you from having to clear your cache when switching between profiles. For example, you could use your BizLibrary Admin. ID in Google Chrome and your Preview ID in Chrome-Incognito or even Firefox.

Selecting Content

As you are selecting content, you will be asked to place course data into an Excel Template prior to sending selections and updates to the BizLibrary team. To access the template, click here.

On this template, there are three columns for data. All three columns are required before submitting selections and changes.

  1. Course Code: A course code is a unique identifier for a course. This information can be found by selecting a course title and hovering over the ‘I’ icon on the right side of a course title. These codes will typically start with ‘SVL_’, however some courses may not follow this pattern. *See the screenshot below for more information.
    • Helpful tip: To easily access course codes without having to hover over the icon listed above, you can create a playlist of courses and download the Course Codes and Titles from the ‘My Learning’ > ‘My Playlist’ section. *See the screenshot below for more information.
  2. Title: If you have found your course code under the ‘I’ icon, you’ll notice that the course title is listed just to the left. This can be copied and pasted into your template. If you have exported a playlist of several courses using the ‘Helpful Tip’ mentioned in the previous step, the title will also download on this list and can be copied and pasted into the formal selection template.
  3. Add/Remove: For each course on the template, please list whether this course needs to be ‘added’ or ‘removed’ from your existing library. By adding content, we are making new titles available to learners. By removing content, learners will no longer be able to launch that specific title within your library. All reporting data will be maintained so that you can identify who has previously completed these titles.

Submitting Content to BizLibrary

After you have made your course selections or updates, please send this template to your Client Success or Partner Manager. They will submit your requests to our Professional Services team to have your library updated. These requests are typically completed within 2-3 business days.

Accessing Content Selections

Once your Client Success or Partner Manager receives confirmation from our Professional Services team that your changes have been made, they will let you know via email. Keep in mind that any removed courses will no longer be visible to learners. For newly added content, these items will be visible to administrators and learners with Library Access.

Removing and Replacing Content

You’ll want to keep a copy of your most recent content selections or note content that is currently available to your learners in order to make updates overtime. This allows you to easily reference titles and course codes that you’d like to remove in the future. You are permitted to swap up to 10 titles per year for a 50-pack library and up to 40 titles per year for a 200-pack library.

To continue adding content, you’ll sign into your preview ID to view titles that you may be interested in adding. You will be following the same process of adding content titles, course codes, and outlining which courses need to be added. Once updates are ready to be submitted, please send the completed template to your Client Success or Partner Manager.

To remove previously selected courses, please send the updated template to your Client Success or Partner Manager. They will submit your requests to our Professional Services team to have your library updated. These requests are typically completed within 2 business days.